Hilton’s Commitment to You
Travel looks a little different right now, but our priorities remain the same. We are still committed to providing you a safe and relaxing hotel stay at all our hotels around the world. That commitment starts with looking at our services and processes to take steps to deliver the safest and most enjoyable experience possible.Our Initiatives
Hilton CleanStay
We’re pioneering a new standard of hotel clean. We’ve partnered with RB, maker of Lysol & Dettol, to develop the new Hilton CleanStay program as part of our commitment to providing our guests complete peace of mind during their stay at any of Hilton’s 18 brands.
Supporting All Our Guests
As many destinations begin to re-open, we are supporting your current and future travels with updated policies, new procedures and many of the same great benefits you’ve come to enjoy.
Even More With Honors
We’re here to help you get back to travel and get more of what matters most to you with Hilton. In addition to maximum flexibility, Hilton Honors members enjoy extensions on Points, Status and rollover nights, as well as access to more contactless experiences through the Hilton Honors App.
Hilton CleanStay
We understand that our guests’ expectations for hotel cleaning and disinfecting have changed. That’s why we’ve taken additional measures beyond our industry-leading cleaning standards by partnering with RB, maker of Lysol & Dettol, to develop our Hilton CleanStay program. This innovative program builds upon our already rigorous cleaning standards by providing enhanced training for Team Members, increased cleaning of public areas and adjusted food & beverage service, to ensure our guests enjoy a worry-free stay. To learn more about Hilton CleanStay, click here.
Supporting All Our Guests
Travel Plan Flexibility
We’ve made adjustments to our reservation policies to provide you with maximum flexibility while travel remains restricted in many parts of the world. For peace of mind of our guests, all individual reservations–even non-cancellable stays–for dates on or before September 30, 2020, are eligible for a full refund. Also, any new bookings booked from now through September 30, 2020, are eligible for free changes and cancellations.
Price Match Guarantee
We know now more than ever you want to know someone has your back. That’s why we continue to offer our Price Match Guarantee. If you find a lower qualified price* on another site, we will be happy to match it and give you 25% off that stay.
Current Services and Amenities
Social distancing continues to be a recommended or required practice in public settings. For your safety, some services or amenities may be modified during your stay. Please check with your hotel for the latest requirements.
FACE COVERINGS ARE NOW REQUIRED
In accordance with CDC guidelines, we are requiring face coverings in all indoor public areas of all our hotels throughout the U.S. for guests and Team Members. Additionally, we continue to encourage the use of face coverings at our hotels throughout the rest of the world. We appreciate your understanding and look forward to serving you.
Even More with Honors
The Hilton Honors App
Hilton Honors members continue to have access to more seamless and contactless experiences with the Hilton Honors App. Digital Check-in and Digital Key allow for a contactless check-in experience allowing you to go straight to your selected room. Messaging Hotel Team Members, contactless check-out and reviewing your receipt are also available features at select hotels. Join Hilton Honors and download the app for free.
Your Hilton Honors Points and Status
We understand that earning and using Points is not possible for many of you right now, so we’re making a number of adjustments, including extending your status through the end of 2021.
Rollover Night Extension
We know your travel continues to be limited, and we’ve got you covered. All nights you earn this year from stays between January 1 through December 31, 2020, will automatically be carried over to the 2021 calendar year and count towards your 2021-2023 Tier Status. Note that this update will be reflected in your account by the end of this year. For more information on other rollover benefit terms, please visit our FAQs page.
Hospitality in Action
1 Million Thank Yous
In partnership with American Express, we extended Hilton hospitality to frontline medical professionals donated rooms for them to have a place to rest while keeping their loved ones safe. Hundreds of thousands of room nights were booked by these frontline heroes. A discounted program continues to be available to frontline medical professionals through participating medical associations
World Central Kitchen
Expanding on our partnership with American Express and a $1 million donation from them to José Andrés’ World Central Kitchen (WCK), we were able to provide fresh meals to healthcare workers staying at Hilton properties during the coronavirus pandemic.
Hospitality in Action
Throughout our 101-year history, Hilton has provided hospitality and support to communities in need. The COVID-19 outbreak is no exception. Our hotels around the world continue to amaze us with their local stories of light and warmth at this time.